Welcome to Lifeline Counselor Training! This is your first step toward supporting LGBTQ+ young people!
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Training Aids
Click on the buttons below for cheat sheets, sample calls, and other tools specifically for Lifeline Volunteers
Support Model Training SheetsPresenting Issues Training Sheets
Lifeline Sample Calls
Lifeline ILW Worksheets
Signing Up for Role-Plays
Lifeline NCS Orientation
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Lifeline Training Syllabus Week 1
Course I: Setting the Framework
3hr 15min- Module I.1 - Welcome to Trevor (15m)
- Module I.2 - Counselor Values (20m)
- Module I.3 - Providing Consistent, Quality Support (15m)
- Module I.4 - Harm Reduction (30m)
- Module I.5 - LGBTQ Identity and Intersectionality (55m)
- Module I.6 - Holding Space (30m)
- Module I.7 - Counseling Skills (30m)
Activities & Assignments
- Module Final Assessments
- I.5 LGBTQ Identity & Intersectionality
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Lifeline Training Syllabus Week 2
Course II: The Support Model
2hr 10min- Module II.1 - Introduction to the Support Model (10m)
- Module II.2 - Rapport (45m)
- Module II.3 - Risk Assessment (75m)
Activities & Assignments
- Module Final Assessments
- II.2 Rapport
- II.3 Risk Assessment
- Instructor-Led Workshop (120m)
- ILW1 - Trevor Norms
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Lifeline Training Syllabus Week 3
Course II: The Support Model
2hr 5min- Module II.4 - Gathering Information (30m)
- Module II.5 - Exploring Alternatives (65m)
- Module II.6 - Closure (30m)
Course III: Presenting Issues
45min- Module III.1 - Introduction to Presenting Issues (10m)
- Module III.2 - LGBTQ Presenting Issues (35m)
Activities & Assignments
- Module Final Assessments
- II.4 Gathering Information
- II.5 Exploring Alternatives
- II.6 Closure
- III.2 LGBTQ Presenting Issues
- Branching Scenario Assessment
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Lifeline Training Syllabus Week 4
Course III: Presenting Issues
1hr 30min- Module III.3 - Biological & Psychological Presenting Issues (90m)
Lifeline Tech Library (LTL)
- Course 1 - Salesforce Documentation Videos
- 01. How to Use These Videos
- 02. General Guidelines for Case Records
- 03. Case Record
Activities & Assignments
- Module Final Assessments
- III.3 Biological & Psychological Presenting Issues
- Instructor-Led Workshop (120m)
- ILW2 - The Support Model
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Lifeline Training Syllabus Week 5
Course III: Presenting Issues
1hr 30min- Module III.4 - Social & Environmental Presenting Issues (90m)
Activities & Assignments
- Module Final Assessments
- III.4 Social & Environmental Presenting Issues
- Lifeline Live Role-Play (180m)
- LLRP1 - Low Risk
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Lifeline Training Syllabus Week 6
Course IV: Trevor Policies & Procedures
1hr 30min- Module IV.1 - High/Imminent Risk Procedures (90m)
Lifeline Tech Library (LTL)
- Course 1 - Salesforce Documentation Videos
- 04. Intervention Follow-Up Reports
- 05. Callbacks
- 06. Immediate Outgoing Calls
Activities & Assignments
- Module Final Assessments
- IV.1 High/Imminent Risk Procedures
- Instructor-Led Workshop (120m)
- ILW3 - Imminent Risk, Interventions & Potential Abuse
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Lifeline Training Syllabus Week 7
Course IV: Trevor Policies & Procedures
1hr 30min- Module IV.2 - Additional Trevor P&Ps (90m)
Activities & Assignments
- Module Final Assessments
- IV.2 Additional Trevor P&Ps
- Sample Call Reviews
- High Risk Sample Call
- Lifeline Live Role-Play (180m)
- LLRP2 - Imminent Risk
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Lifeline Training Syllabus Week 8
Activities & Assignments
- Sample Call Reviews
- Child Abuse Sample Call
- Lifeline Live Role-Play (180m)
- LLRP3 - Medium Risk & Additional Trevor P&Ps
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Lifeline Training Syllabus Week 9
Lifeline Tech Library (LTL)
- Course 1 - Salesforce Documentation Videos
- 07. Abuse Report
- 08. Violent Intent Report
- 09. Contact Matching Panel
Activities & Assignments
- Module Final Assessments
- III.3 Biological & Psychological Presenting Issues
- Instructor-Led Workshop (120m)
- ILW4 - Practicing our P&Ps
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Lifeline Training Syllabus Week 10
Lifeline Tech Library (LTL)
- Course 2 - New Counselor Shift Technology
- 01. New Counselor Shift Onboarding Video
Activities & Assignments
- Evaluation Week!
- Expect an email about next steps and scheduling your first NCS.
Check out the new Navigating Crisis Conversations Toolbox for topical conversation guidance, support model cheat sheets, and more!
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