Welcome to Digital Counselor Training! This is your first step toward supporting LGBTQ+ young people!
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Training Aids
Click on the buttons below for cheat sheets, sample calls, and other tools specifically for Digital Volunteers
Support Model Training SheetsPresenting Issues Training Sheets
Digital Sample Chats
Digital ILW Worksheets
Signing Up for Role-Plays
Role-Play Preparation Tips
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Digital Training Syllabus Week 1
Course 1: Setting the Framework
2hr 20min- Module 1.1 - Welcome to Trevor (10m)
- Module 1.2 - Counselor Values (20m)
- Module 1.3 - Providing Consistent, Quality Support (20m)
- Module 1.4 - Harm Reduction (35m)
- Module 1.5 - LGBTQ Identity and Intersectionality (55m)
Activities & Assignments
- Module Final Assessments
- 1.5 LGBTQ Identity & Intersectionality
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Digital Training Syllabus Week 2
Course 1: Setting The Framework
1hr 40min- Module 1.6 - Holding Space (40m)
- Module 1.7 - Counseling Skills (50m)
- Module 1.8 - Setting up for Conversations (10m)
Course 2: The Support Model
55min- Module 2.1 - Introduction to the Support Model (10m)
- Module 2.2 - Rapport (45m)
Activities & Assignments
- Module Final Assessments
- 2.2 Rapport
- Instructor-Led Workshop (120m)
- ILW1 - Practicing our Counseling Skills
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Digital Training Syllabus Week 3
Course 2: The Support Model
2hr 55min- Module 2.3 - Risk Assessment (60m)
- Module 2.4 - Unconventional Risk Assessment (35m)
- Module 2.5 - Gathering Information (35m)
- Module 2.6 - Exploring Alternatives (45m)
Activities & Assignments
- Module Final Assessments
- 2.3 Risk Assessment
- 2.4 Unconventional Risk Assessment
- 2.5 Gathering Information
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Digital Training Syllabus Week 4
Course 2: The Support Model
1hr 20min- Module 2.7 - Safety Planning and Risk Reassessment (45m)
- Module 2.8 - Closure (35m)
Digital Tech Library (DTL)
- Course 1: Overviews
- 01. How to Use These Videos
- 02. Starting Your Shift
- 03. Accepting Conversations, Messaging Window & Conversation Timer
- 04. Case Record: General Guidelines
- 04.1 Case Record: Overview
- 04.2 Case Record: Deep Dive
- 05. Searching for Knowledge Articles During Your Conversation
Activities & Assignments
- Module Final Assessments
- 2.7 Safety Planning and Risk Reassessment
- 2.8 Closure
- Branching Scenario Assessment
- Digital Developmental Role-Play (180m)
- DR1 - Support Model
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Digital Training Syllabus Week 5
Course 3: Presenting Issues
2hr 45min- Module 3.1 - Introduction to Presenting Issues (10m)
- Module 3.2 - Presenting Issues Common to LGBTQ Contacts (35m)
- Module 3.3 - Mental Stressors (50m)
- Module 3.4 - Physical Stressors (40m)
- Module 3.5 - Sexual Stressors (30m)
Activities & Assignments
- Module Final Assessments
- 3.2 Presenting Issues Common to LGBTQ Contacts
- Digital Developmental Role-Play (180m)
- DR2 - NSSI Harm Reduction
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Digital Training Syllabus Week 6
Course 3: Presenting Issues
1hr 45min- Module 3.6 - Social Stressors (65m)
- Module 3.7 - Environmental Stressors (40m)
Course 4: Trevor Policies & Procedures
1hr 20min- Module 4.1 - Introduction to P&Ps (5m)
- Module 4.2 - Intervention Policy (65m)
- Module 4.3 - Callback and Outgoing Call Protocols (10m)
Activities & Assignments
- Module Final Assessments
- 4.2 Intervention Protocol
- Instructor-Led Workshop (120m)
- ILW2 - Practicing Our Protocols
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Digital Training Syllabus Week 7
Course 4: Trevor Policies & Procedures
1hr- Module 4.4 - Violent Intent Reporting Policy (25m)
- Module 4.5 - Abuse Reporting Policy (35m)
Activities & Assignments
- Module Final Assessments
- 4.4 Abuse Reporting Policy
- Digital Developmental Role-Play (180m)
- DR3 - Intervention
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Digital Training Syllabus Week 8
Course 4: Trevor Policies & Procedures
1hr- Module 4.6 - Miscellaneous Case Type Protocols (30m)
- Module 4.7 - Familiar Voices Policy (25m)
- Module 4.8 - Third Party & Demographic Protocols (10m)
Digital Tech Library (DTL)
- Course 1: Overviews
- 06. Contact Matching Panel: Overview
- 07. Contact Matching Panel: Deep Dive
- 08. Feedback
Activities & Assignments
- Module Final Assessments
- 4.7 Familiar Voices Policy
- Digital Capstone Role-Play (180m)
- DRC - Abuse
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Digital Training Syllabus Week 9
Digital Tech Library (DTL)
- Course 2: Supporting Multiple Contacts
- 01. Transfer Counselor Training
- 02. Supporting Multiple Contacts Training
Activities & Assignments
- Instructor-Led Workshop (120m)
- ILW3 - Practicing our Support Model
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Digital Training Syllabus Week 10
Digital Tech Library (DTL)
- Course 3: NCS
- 01. New Counselor Shift (NCS) Onboarding Video
Check out the new Navigating Crisis Conversations Toolbox for topical conversation guidance, support model cheat sheets, and more!
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Welcome to the How-to Crisis Services Hub (H2CS).
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